The APPIA GROUP team wishes you happy holidays!
APPIA GROUP helps DCR to position itself in the market and strengthens its relationship with customers.
APPIA products used
HISTORY
As specialized logistics operators, DECERO SERVICIOS LOGISTICOS (DCR) designs and manages key processes in the supply chain, including procurement, transportation, warehousing and distribution. They stand out in order preparation – picking as their main feature.
DCR distinguishes itself by offering customized services that are precisely tailored to the individual needs of each customer. Currently, the company has warehouse facilities covering an area of 10,000 square meters, with the capacity to expand this infrastructure as needed.
THE CHALLENGE
The operations of DECERO SERVICIOS LOGISTICOS (DCR) were initially quite simple, focused on stock control, incoming and outgoing goods. In its beginnings, DCR registered the delivery notes and outputs manually, but in the year 2000 the company was already starting to manage an extensive multi-customer portfolio with numerous references, and they began to be immersed in the management of picking.
In this context, DCR’s growth led the company to look for solutions that would not only keep pace, but also offer a more professional service to customers who, for the most part, were unfamiliar with many aspects of the company’s business.
“Considering that logistics software, when we started in 1999, was practically non-existent, all our work in the warehouse was carried out with adapted programs or spreadsheets. Therefore, the challenge we faced was to computerize all the processes that we had carried out at home until then.”
Sergio Vela, CEO at DECERO SERVICIOS LOGISTICOS S.L.
THE SOLUTION
APPIA GROUP provided the necessary tools to respond to DCR’s demands. With our APPIA.adp software, we were able to efficiently control all outputs, ensuring accurate traceability. Another area of impact was invoicing, where our program contributed significantly, offering total control over this crucial aspect of the business.
In the words of Sergio Vela, CEO at DECERO SERVICIOS LOGISTICOS S.L., “learning about APPIA software and its functionalities was, without a doubt, a giant leap forward”. He also adds that “APPIA.adp not only helped us to position ourselves in the market, but also strengthened our relationships with our clients. It was a fundamental and very important step in our growth”.
To the answer “what do you highlight about APPIA GROUP’s operations”, Sergio Vela comments: “for us it is vital. We would not understand the way we work without APPIA.adp. In the end it is a tool that complements anything that is done in the warehouse and that keeps us totally connected to our customers.” He concludes by saying “I wouldn’t highlight one feature in particular because it has many, but I would emphasize the versatility that the program has. It has opened up many fields for us, as well as the possibility of collaborating with customers no matter what ERP they have, because APPIA always adapts” and he points out that “we have never had any complaints or problems from our customers.”
RESULTS
The results that DCR has experienced over the years are reflected in numerous clients. However, we base this success story on the experience with one of its most important clients in Barcelona. A case that serves as an example of the impact the APPIA.adp program can have.
“Our client wanted to change their ERP system and installed a SAP Golden version. This installation meant that everything that DCR had set up with the client had to be passed through FTP and automate the entire process. Thanks to APPIA GROUP the whole project was carried out and worked perfectly in just one month”.
Sergio Vela, CEO of the company.
“For us this is a tangible impact, when a supplier or client tells you: “I need to do this” you always find an answer from the APPIA GROUP team, and that answer has always been positive and accurate. This fact does not have an economic value that we can measure as such, but it has a direct impact on the confidence that DCR gives to a client. And let’s not fool ourselves, in the end that is what the customer is left with, with the result and with the idea that they have a very powerful tool they can trust, and that, in addition, it can be perfectly adapted to their ERP regardless of what it is.”
WHAT WOULD YOU HIGHLIGHT ABOUT APPIA GROUP
Sergio Vela
CEO at DECERO SERVICIOS LOGISTICOS S.L.
“For me the experience with APPIA GROUP is unbeatable. Whenever I have had a problem, I have always found a solution. They offer us a tool that complements us, that we master, that we like and we are very grateful for the collaboration we have always had.”
